Terms & Conditions

SINAN — TERMS & CONDITIONS Last updated: 11 October 2026 These terms are the agreement between you and Sinan for using the Sinan mobile app, the clinic dashboard (app.sinansmile.com) and the website (sinansmile.com) — together, "the Service". By creating an account or using the Service, you accept these terms and our Privacy Policy (https://sinansmile.com/en/privacy). If you do not accept them, do not use the Service. 1. WHAT SINAN IS Sinan is a platform. It lets patients find dentists and request appointments, and gives dental clinics software for their calendar, patient records and accounts. Sinan is not a clinic and does not provide dental or medical care. Doctors and clinics listed on Sinan are independent professionals. They alone are responsible for the care they provide, for their qualifications and licences, and for the information on their profiles. 2. NOT MEDICAL ADVICE — EMERGENCIES Nothing in the Service is medical advice, a diagnosis or a treatment recommendation. Information shown in the app — including your dental chart and treatment plans — is recorded by your dentist and is there to help you follow your care. Always talk to a qualified dentist or doctor before making a decision about your health. Do not use Sinan in an emergency. If you have severe pain, bleeding, swelling, an injury or any urgent condition, call your local emergency number or go to the nearest hospital immediately. 3. YOUR ACCOUNT - You must be at least 18 to create an account. A parent or guardian may use their own account to arrange care for a child. - Give accurate information and keep it up to date, especially your phone number and your medical history: a dentist relies on them. - Keep your password and verification codes to yourself. You are responsible for what is done through your account. Tell us at once if you think someone else has access to it. - One person, one account. Do not create an account for someone else without their permission. 4. BOOKINGS - A booking made in the app is a request. It is final only when the clinic confirms it. The clinic may decline or propose another time. - If you cannot attend, cancel or ask to cancel as early as you can. Repeated late cancellations or missed appointments may lead a clinic to refuse your future requests. - Clinics may change or cancel an appointment. Sinan is not responsible for a clinic's availability, delays or cancellations. 5. PRICES AND PAYMENTS - Prices shown on a doctor's profile are indicative. The final amount depends on what your visit actually needs and is agreed between you and the clinic. - All payments for treatment are made directly to the clinic. Sinan does not collect payments from patients, does not hold money on anyone's behalf, and never asks patients for card details. - Any balance or instalment shown in the app is the clinic's own record. Questions and disputes about amounts are between you and the clinic. - Using the Sinan app as a patient is free. 6. REVIEWS AND OTHER CONTENT YOU SUBMIT You may rate and review a doctor only after a completed visit. When you do: - Write honestly, from your own experience. - Do not post anything unlawful, abusive, hateful, threatening, defamatory, sexually explicit or misleading, and do not include anyone's private or medical information. - Sinan has no tolerance for objectionable content or abusive users. We may remove any content and suspend or close any account that breaks these rules, without notice. - To report a review or a user, write to info@sinansmile.com or use "Contact us" in the app. We review reports within 24 hours and remove content that breaks these rules. You keep ownership of what you write. You give Sinan permission to display it within the Service. 7. ACCEPTABLE USE You agree not to: - make fake bookings or book with no intention to attend; - impersonate another person or give false information; - harass, threaten or abuse clinic staff, patients or Sinan's team; - access or try to access information that is not yours; - copy, scrape, reverse-engineer or interfere with the Service or its security; - use the Service for anything unlawful. 8. FOR DOCTORS AND CLINICS - You confirm that you are licensed to practise where you work and that the information on your profile is accurate and current. - You are responsible for the care you provide, for the records you keep in Sinan, and for meeting your professional, confidentiality and record-keeping obligations. You are the party responsible for your patients' files; Sinan processes them on your behalf, as described in the Privacy Policy. - You may enter into Sinan only information you are entitled to hold, and use patient information only to provide care and manage your practice. - Each doctor uses Sinan under their own package. Packages, their features and their price are agreed with Sinan directly, outside the mobile app. Access to a package's features ends if the subscription ends or the account is switched off. - You are responsible for the people you give access to in your clinic and for what they do with it. 9. DELETING YOUR ACCOUNT AND ENDING THESE TERMS - You may stop using the Service at any time and delete your account in the app: Profile → Delete my account. What is deleted and what a clinic keeps is explained in the Privacy Policy. - A clinic owner must transfer or close the clinic before the owner's account can be deleted; contact us to do so. - We may suspend or close an account that breaks these terms, puts others at risk, or is used fraudulently. 10. OUR CONTENT The Service, its design, software, text and the Sinan name and logo belong to Sinan or its licensors. We give you a personal, non-transferable, non-exclusive right to use the app on devices you own or control, for its intended purpose. Nothing else is granted. 11. AVAILABILITY AND CHANGES We work to keep the Service available and accurate, but it is provided "as is" and "as available". It may be interrupted for maintenance or for reasons outside our control, and we may add, change or remove features. We do not guarantee that a clinic will accept a booking, that a profile is free of errors, or that the Service will always be uninterrupted. 12. LIABILITY To the extent the law allows: - Sinan is not liable for the acts, omissions, advice, treatment or prices of any doctor or clinic, or for the outcome of any care. - Sinan is not liable for indirect or consequential loss, or for loss resulting from events outside its reasonable control. Nothing in these terms limits liability that cannot be limited by law, or takes away rights you have as a consumer under the law that applies to you. 13. APP STORE TERMS (iPhone and iPad) If you downloaded the app from Apple's App Store, the following also applies: - These terms are between you and Sinan only, not Apple. Sinan, not Apple, is solely responsible for the app and its content. - Your licence to use the app is limited to Apple-branded devices that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. - Apple has no obligation to provide maintenance or support for the app. - If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any. To the maximum extent permitted by law, Apple has no other warranty obligation regarding the app. - Sinan, not Apple, is responsible for addressing any claims relating to the app, including product liability claims, claims that the app does not meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws. - If a third party claims that the app infringes its intellectual property rights, Sinan, not Apple, is responsible for the investigation, defence, settlement and discharge of that claim. - You confirm that you are not located in a country subject to a United States Government embargo or designated as a "terrorist supporting" country, and that you are not on any United States Government list of prohibited or restricted parties. - You must comply with any third-party terms that apply when you use the app, such as your mobile data agreement. - Apple and its subsidiaries are third-party beneficiaries of these terms and, once you accept them, have the right to enforce them against you. 14. CHANGES TO THESE TERMS We may update these terms. We will change the date at the top and publish the new version here and in the app. If a change is significant, we will tell you in the app or by e-mail before it takes effect. Continuing to use the Service after that means you accept the new terms. 15. LAW AND DISPUTES These terms are governed by the laws of Lebanon. Any dispute that cannot be settled amicably will be brought before the competent courts of Lebanon, without affecting any mandatory rights you have under the law of the country where you live. 16. CONTACT Sinan E-mail: info@sinansmile.com Website: https://sinansmile.com